Always on us

If any of these happen, we replace the item or refund you in full, your choice. You do not pay return shipping, and in most cases we will not ask for the item back.

• It arrives damaged, faulty, or with a printing or stitching defect.
• You receive the wrong item, the wrong size, or the wrong colorway.
• The print does not match the artwork you approved.
• It never arrives, or tracking shows it lost in transit.

Email orders@stitchedsailor.com within 30 days of delivery with your order number and a photo of the problem. A photo is all we need, and it is usually sorted the same day.

Custom items and change of mind

Because each piece is printed or embroidered with your own boat, we cannot restock or resell a returned item. So we do not accept returns for change of mind, for ordering the wrong size, or because the artwork is not what you hoped once it arrived.

This is why nothing prints until you approve it. You see the artwork before you pay, you can retune it as many times as you like, and every size we sell has a fit guide on the product page. If you are unsure about a size, ask us first and we will tell you honestly.

If something is genuinely wrong rather than merely disappointing, the section above applies. When it is a close call, we would rather sort it out than argue about it.

Cancelling or changing an order

Email us as soon as you can. Orders go into production quickly, and once a press has run your artwork the item exists and cannot be un-made. Before production we can change anything or cancel and refund in full. After it, the section above is what covers you.

How refunds are paid

Refunds go back to the original payment method. Your bank decides how quickly it appears, usually within five to ten business days. We will tell you the moment we have sent it.

Digital downloads

The high-resolution artwork download is delivered as a file, so it cannot be returned once it has been sent. If the file is wrong, corrupt, or not what you approved, tell us and we will fix it or refund it.